Spent a good hour here looking at Danish design ware from the likes of Normann Copenhagen and Marimekko, and inevitably spending money! more »
We loved this place! Great for Danish designs. Bought several mobiles for gifts and assorted cards/postcards. A great selection for presents- returned twice. more »
I happened to be walking outside and stopped to buy 2 umbrellas from Artium- Scandinavia Copenhagen because it was raining. Saw some umbrellas on the counter marked around €5 each in DKR on a huge paper , grabbed 2 and paid. When i got back to my country i realised that they charged me €93 for 2 umbrellas, when i called to complain the lady that answered the phone told me that the ones exactly next to them cost €5 not the ones i bought, surprisingly she was quick to answer because it was done on purpose. I'm sharing this so that it won't happen to more people since this is a rip off. Im very disappointed .
I went into the store recently with my husband who was looking to purchase a Rains backpack (a Danish company). They only had one of th colour he was looking for and it was in the window display. As we waited to ask the sales clerk if we could take that one, we watched her take a pair of pants off the mannequin, which was a difficult process, for another customer. When she came to speak to us, we asked if it would be possible to get the bag in the window, which just needed to be unhooked, as it was the last one. She said no, that their policy was not to remove anything from the window. I pointed out that she had just taken something out of the window for someone else. She didn’t offer an explanation, just said that was their policy. I’m not one to post bad reviews, but I have to say both this incident and her attitude were very disappointing. Firstly, we’ve had nothing but fantastic customer experiences in the 4 days we’ve spent in Copenhagen. This was purely lazy customer service and it was given with attitude and no attempt to help. Secondly, my husband and I have both worked in and currently work in customer service industries and have become aware of when we are being lied to. To take something out of the window for someone else and then glance up at the item we wanted and flatly say it’s not their policy is incredibly disrespectful. We wanted to buy a Danish item because we fell in love with the City and the culture and wanted to support a local company. It was most definitely a disappointing experience and when we do come back to Copenhagen, we certainly won’t be supporting this business.
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